Return & Exchange Policy

How to Initiate a Return:

We aim for complete customer satisfaction. If you're not entirely happy with your Nimi order, we're here to facilitate a smooth return or exchange process. Please email us at with your order number and the items you wish to return or exchange.

Return Policy:

  • Unopened Products: If you return the product unopened, we offer a 100% money-back guarantee. You have 30 days from the receipt of your order to initiate a return for a full refund.
  • Opened Products: For opened products, a $10 restocking fee per item will be deducted from your refund. This policy also applies within 30 days of receiving your order.
  • To initiate a return, please contact us at If you encounter any issues returning an item within the 30-day period, our customer service team is here to assist.
  • Your order number is required to process a return.
  • Refunds, minus any applicable restocking fees for opened items, will be issued to the original form of payment. Original shipping charges are not refundable.
  • Gift cards are non-returnable and non-refundable.

No Return Slip Required:

No need to worry about a return slip. Nimi packages do not include one. For assistance with returns or exchanges, simply contact

Processing Returns:

  • Returns are processed within 3-5 business days after we receive them.
  • You will receive an email notification once your return is processed and your refund has been issued.

Incorrect or Damaged Products:

If you receive a product that is not what you ordered or it arrived damaged, we sincerely apologize for the inconvenience. Please contact us at, and we will ensure you receive the correct Nimi product as quickly as possible.


We allow exchanges for different products in cases of damage or shipping errors. Please email with your exchange request, and we'll guide you through the process.