Please e-mail support@nimiskincare.com for help! 

Our headquarters are in Austin, TX, and all of our products are formulated and batched in Fort Myers, FL!

Nimi was built on two things that still guide every product we make: our values and our ingredients.

Every Nimi formula is held to our Nimi Clean Standards, our own benchmark for what belongs in your skincare. That means no parabens, no phthalates, no sulfates, no dyes, and no synthetic fragrances, ever. We start with premium natural ingredients and pair them with proven, research-backed actives to help your skin look and feel its best.

We're also proud to say that every Nimi product is formulated and batched right here in the USA, at our facility in Florida. Keeping production in-house, on American soil, means we can stand behind the quality of every single batch.

These are our principles:

• Do Good | We do our best for you, no matter what it takes.
• Made in the USA | Every product is formulated and batched in Florida, supporting American jobs from sourcing to shipping.
• Nimi Clean Standards | Our formulas are held to a higher bar than industry minimums, so you always know what you're putting on your skin.
• Quality Tested | Every product is tested in small batches to ensure consistency and the finest quality.
• Satisfaction Guarantee | We stand behind every product. If something isn't the right fit for your skin, we'll exchange it free of charge until you find what works for you, or you're welcome to a hassle-free return instead.

Yes! Any product can be turned into a subscription. Just select the subscribe option on the product page before adding it to your cart, or toggle it on later in your cart or at checkout. Once you're subscribed, your order ships automatically and you save 15% every time, no code needed. Subscribers also earn cashback on every subscription order.

Nimi is 100% committed to your privacy and keeping your personal shopping information confidential. We never sell your information. Shop with complete confidence and see our Privacy Policy for more details.

Your data is safe! We use 256 bit encryption to secure your data (the highest available). Our gateway is compliant to all Payment Card Industry Security Standards Council (PCI SSC) regulations. This means your credit card information is secure.

All returns must be requested within 30 days of receiving the order. The order number must be provided to place a return, and you will be refunded to your original form of payment.

Please note

• Your original shipping charges are not refunded
• Gift cards are final sale
• There is a 25% restocking fee on any opened or used product
• For unopened items, a $6 return shipping fee will be deducted from your refund

Mobile (phone or tablet) users: Begin the checkout process. Enter your Shipping Information and proceed to the payment page. Click "Show order summary" and the discount code box will appear. Insert the code here.

Desktop users: Begin the checkout process. Enter your Shipping Information and proceed to the payment page. On the right side, you will see a box named "Discount Code". Insert the code here.

Need help? No problem.

Email: support@nimiskincare.com

Yes. Nimi is based in the USA, with every product formulated and batched at our facility in Florida. The tallow used in our formulas is sourced from family-run ranches in Montana.

Our 3-Step Anti-Aging Routine is one of our best sellers, formulated to visibly restore firmness and radiance. For extra targeting, our Peptide Power Serum boosts collagen and firmness, our Peptide Enriched Eye Cream addresses fine lines and puffiness around the eyes, and our Retinol Renewal Serum smooths texture and supports cell turnover.

Our Vitamin C Serum is highly effective at brightening skin tone and reducing the look of dark spots, sun spots, and hyperpigmentation. Pairing it with our Vitamin C Brightening Toner enhances absorption for an even more luminous result. Daily use, along with sunscreen, gives you the best defense against further discoloration.

1) Cleanser

2) Wash-Off Mask (if applicable)

3) Toner

4) Serum

5) Moisturizer

6) Leave-on Mask (nighttime) (if applicable)

Note: If you don't have one of these products, we're happy to recommend one, or you can skip that step based on your skin's needs.

Yes, all of our products are safe, formulated using the best ingredients on the market. Every Nimi product follows our Nimi Clean Standards, so you can trust exactly what's going into every formula, whether or not you have sensitive skin or specific ingredient concerns.

You'll notice healthier-looking skin within the first few applications, with results becoming most noticeable around the 12-week mark. Consistent use brings continued improvement over time.

Yes. Every Nimi formula is held to our published Enhanced Clean Standards, so you won't find parabens, sulfates, phthalates, synthetic fragrance, PFAS, or talc in any of our products. This is one published standard applied to everything we make.

Our formulas don't intentionally contain gluten, but we can't make a gluten-free claim. Our facility also processes wheat protein, so cross-contamination is possible. Our Shampoo, Conditioner, and Hair Mask do contain oat, which carries a higher cross-contamination risk, so those in particular warrant extra caution if you have celiac disease or a gluten sensitivity.

Most of our products are vegan, but a handful contain animal-derived ingredients and are not. Our Sunshine Tallow Cream, Buzzin' Balm, Tallow Sugar Scrub, Tallow Body Butter, and Heritage Tallow Balm are made with grass-fed beef tallow. Our Peptide Power Serum contains collagen, and our Hyaluronic Acid Hydration Serum contains honey. Check the individual product page if you're ever unsure about a specific item.

Most Nimi products maintain their quality and effectiveness for up to 12 months after opening. We recommend storing them in a cool, dry place away from direct sunlight for best results. Our tallow-based products have a longer shelf life of 24 months when sealed, and are best used within 6 months once opened.

If your Nimi order isn't quite right, we're happy to help make it easy. Just email support@nimiskincare.com with your order number and the products you'd like to return or exchange, and our team will take it from there.

Returns must be requested within 30 days of receiving your order. To start one, email support@nimiskincare.com with your order number. If your products are unused, a $6 return shipping fee will be deducted from your refund. If your products have been used, a 25% restocking fee applies instead. Either way, the original cost to ship your order to you is not refundable. Gift cards are final sale.

Once your return is received and processed, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

If your order arrives with the wrong product, we're happy to make it right. Just email support@nimiskincare.com with your order number, and we'll get the correct item shipped out to you.

Absolutely! Whether the product you received wasn't the right fit or you'd simply like to try something new, we're happy to help you exchange it. The same 30-day window from your delivery date applies to exchanges as it does to returns. Just email support@nimiskincare.com with your order number and let us know what you'd like to exchange it for.

Orders are typically processed and shipped within 1 business day of purchase. Most orders placed before 11 am EST ship the same day; orders placed after 11 am EST on Fridays, or on days before a holiday, ship on the next regular business day.

We're sorry for the trouble! Please email support@nimiskincare.com with your order number, and we'll help get your tracking sorted out.

You can update your shipping address yourself within 30 minutes of placing your order using the edit order link in your order confirmation email. After that window closes, reach out to support@nimiskincare.com with your order number, and we'll do what we can to help. Please note that once your order has already entered our fulfillment system, we may not be able to make changes to it.

We're sorry to hear that! Please email support@nimiskincare.com with your order number, and we'll help track down what happened with your package.

Standard domestic orders are sent via USPS or UPS and typically arrive within 5-7 business days. International orders ship via UPS International and take longer to arrive.

For U.S. orders, we also offer expedited shipping through UPS Overnight, UPS Two Day, and UPS Three Day. These timeframes are set by UPS and refer to business days, so they don't include weekends. Expedited orders still go through our standard 1 business day of processing before they ship, so total delivery time is that processing day plus the UPS transit time you selected.

Once your order ships, you'll automatically receive an email with your tracking number, typically within 1 business day of your purchase.

U.S. orders over $100 ship free. For U.S. orders under $100, standard shipping is calculated at checkout based on your address. We also offer expedited options, including 1-day, 2-day, and 3-day shipping, at an additional cost, as well as international shipping. You'll see the exact rate for whichever option you choose once you enter your address at checkout.

If something isn't working at checkout, email support@nimiskincare.com with details on what you're running into, and our team will assist.

If a promo code isn't applying correctly, email support@nimiskincare.com with the code you're trying to use, and we'll help sort it out.

You can cancel or edit your order yourself within 30 minutes of placing it, using the link in your order confirmation email. After that window closes, email support@nimiskincare.com with your order number, and we'll do what we can, though once your order has entered our fulfillment system, we may not be able to make changes.

Most discount codes do not apply to subscription orders. Our subscription program is already designed to give you the best possible value. If a code is eligible for subscriptions, that will always be clearly noted in the promotion details.