We're sorry you didn't love your Nimi order! But returns are easy. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest. We really want to make your experience with Nimi wonderful, so let us know what we can do to make it up.
Returns & Exchanges
How do I place a return?
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to firstname.lastname@example.org.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Gift cards are final sale.
Help! I can’t find my return slip.
Don’t worry - Nimi packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
How long does it take to process a return?
Once your return is received and processed, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get you the Nimi product you ordered!
Can I exchange my purchased product for a different one?
In certain cases due to damage or shipping errors, customers can exchange their purchased item for a different one. Please email email@example.com and let us know why you’d like an exchange, and we’ll see what we can do.