How Can We Help You?
Frequently Asked Questions
Please e-mail email@example.com for help!
Our headquarters is in South Carolina, USA! We operate multiple warehouses throughout the country and support American jobs.
Two reasons: our values and our ingredients.
1 - We were inspired to create Nimi by the amazing women we’re surrounded by. Nimi celebrates femininity, faith, family values, and love of our country. We walk the walk - your purchase directly supports women’s organizations doing great work in our community. Two of our favorites are Girls on the Run and Women of Faith.
2 - Nimi uses premium natural ingredients in ALL of our skincare products - no parabens, no phthalates, and never tested on animals. We’ve combined Earth’s natural goodness with cutting-edge research to help you look and feel your best.
These are our principles:
We do our best for you, no matter what it takes.
Made in USA
All products are made in the USA. America first!
We strive to source our products from small farmers and support our agricultural communities.
Highest Quality Ingredients
We use these products ourselves and never sacrifice quality.
Sustainable and Safe
All products are grown in a sustainable way to protect God’s creation.
All products are tested in small batches to ensure the finest quality.
We price our products fairly by selling direct to consumers.
Guaranteed to Work
If our products don't work, call or email us for a full refund.
See our About Us page to learn more.
Absolutely not. Each purchase is a one time payment.
Your data is safe! We use 256 bit encryption to secure your data (the highest available). Our gateway is compliant to all Payment Card Industry Security Standards Council (PCI SSC) regulations. This means your credit card information is secure.
Absolutely not! Unfortunately, many other cosmetics companies still test their products on living, breathing animals. At Nimi, we pride ourselves on being 100% cruelty free. It’s important to us to hold ourselves to the highest standards and use sustainable resources wherever we can, none of which involves harming living creatures.
We offer a 30-Day Money Back Guarantee.
Simple - our products are high quality and affordable! We're able to offer you discounted prices online, because big retailers charge huge markups in their stores. We cut out the middle-men and bring you the products directly.
Mobile (phone or tablet) users: Begin the checkout process. Enter your Shipping Information and proceed to the payment page. Click "Show order summary" and the discount code box will appear. Insert the code here.
Desktop users: Begin the checkout process. Enter your Shipping Information and proceed to the payment page. On the right side, you will see a box named "Discount Code". Insert the code here.
Need help? No problem.
Of course! All our products are made in the USA and support American-paying jobs. America first!
Our Peptide Serum and Lifting Moisturizer Cream work best for wrinkles and fine lines. These can be used on the face, neck, and around the eyes.
Our Glow Up Routine and Vitamin C Serum are perfect for this - they work well for dark spots, sun spots, hyper-pigmentation, and more.
Note: if you don't have one of these types of products, get yours from Nimi to complete your routine! Or you can skip that specific step.
Yes, all products are safe. We do not use toxins, fragrances, or chemicals that irritate the skin.
Users will experience healthier skin within the first few applications.
Note: The Anti-Aging Cream and Vitamin C Serum work immediately and improves over time. The scientific studies are based on 12+ weeks of usage - you will see results before this period and continued results with continued use.
Our products are Cruelty-Free and never tested on animals. Unfortunately, many other cosmetics companies still test their products on living, breathing animals. At Nimi, we pride ourselves on being 100% cruelty free. It’s important to us to hold ourselves to the highest standards and use sustainable resources wherever we can, none of which involves harming living creatures.
Yes, our products are toxin-free. No parabens, sulfates, phthalates, or harmful chemicals.
Yes, all products are Gluten-Free.
Select products within our line are vegan! See the specific product page for the item you're interested in, and it will tell you.
All Nimi products are made to stay good for 18-24 months until the last drop!
We're sorry you didn't love your Nimi order! But returns are easy. Please reach out to firstname.lastname@example.org with your order number and the products you'd like to exchange or return, and we'll take care of the rest. We really want to make your experience with Nimi wonderful, so let us know what we can do to make it up.
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to email@example.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note - your original shipping charges are not refunded. Gift cards are final sale.
Don’t worry - Nimi packages don’t include return slips. Just reach out to firstname.lastname@example.org and we’ll help you place your return or exchange.
Once your return is received and processed, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the Nimi product you ordered!
In certain cases due to damage or shipping errors, customers can exchange their purchased item for a different one. Please email firstname.lastname@example.org and let us know why you’d like an exchange, and we’ll see what we can do.
Orders are usually shipped within 24 hours after your purchase. Most packages are sent via USPS and arrive in 3-5 business days or sooner. Most orders will ship the same day for orders placed before 11 am EST. Orders placed after 11 am EST on Fridays or days preceding holidays will be shipped on the next regular business day.
Most packages are sent via USPS and arrive in 3-5 business days or sooner.
Most orders will ship the same day for orders placed before 11 am EST. Orders placed after 11 am EST on Fridays or days preceding holidays will be shipped on the next regular business day.
We automatically email you your tracking number after your purchase. This takes about 24 hours from the time you ordered.
There is FREE Shipping on all orders over $60. Orders under $60 are charged $4.95 shipping. (Note: "special zones" like Hawaii cost a little more)
People sometimes ask why we charge a shipping fee, and our answer is simple: that's exactly what our shipping company charges us. We do not make money from the shipping charge. We will never add additional fees for shipping.
We work with a shipping company that processes orders as fast as possible and lets you track your order every step of the way. They treat people with respect and love, and that's what's important to us.
We are always striving to find a cheaper rate for you. As Nimi grows, we will get discounted shipping rates and will pass those savings onto you.